Privacy Policy

Last updated: May 2026 | CustomerFlow AI Ltd

CustomerFlow AI is committed to protecting the privacy of every individual who interacts with our platform. This Privacy Policy explains how we collect, use, store and protect your personal data in compliance with UK GDPR and the Data Protection Act 2018.

1. Who We Are

CustomerFlow AI Ltd ("we", "us", "our") is the data controller for personal data processed through the CustomerFlow AI platform. Contact us at connect@customerflow.tech with any data-related queries.

2. What Data We Collect

We collect: (a) Account data — name, email, phone, business name and billing details when you register; (b) Usage data — features accessed, API calls, session metadata; (c) Customer data — data you input about your own customers, for which you are the data controller and we are the data processor; (d) Communication data — emails, SMS and WhatsApp messages sent via our platform.

3. Lawful Basis for Processing

We process your personal data under the following lawful bases: Contract (to deliver our services), Legitimate Interests (fraud prevention, security, product improvement), Consent (marketing emails where applicable), and Legal Obligation (financial records, HMRC compliance).

4. How We Use Your Data

Your data is used to: deliver and improve the CustomerFlow AI service; send transactional and account-related notifications; provide customer support; process billing and prevent fraud; comply with legal obligations.

5. Data Retention

Account data is retained for the duration of your subscription plus 7 years for legal and financial compliance. Customer data you upload is retained according to your configured retention settings and deleted on request.

6. Your Rights

Under UK GDPR you have the right to: access your data; correct inaccurate data; request erasure; restrict or object to processing; data portability; and lodge a complaint with the ICO (ico.org.uk). Exercise these rights at connect@customerflow.tech.

7. UK Data Residency

All data is stored exclusively on UK-based servers. We do not transfer personal data outside the UK without appropriate safeguards.

8. Cookies

We use essential, functional and analytics cookies. See our Cookie Policy for full details.

9. Contact

Data Controller: CustomerFlow AI Ltd | Email: connect@customerflow.tech | Phone: +44 7756 183 484